FAQs

Services

I would like to know the moderation policy for customer reviews.

This Policy applies to the use of the “Ratings & Reviews” service (“Service”) provided by the company CUSTOMER REVIEWS LTD on behalf of the company myBlend on the website https://my-blend.com/ (“Website”). This Service offers you the possibility to share your opinion and your experience on myBlend products and to consult the reviews published by other users. The posting of a review on the product description implies the prior acceptance of this Moderation Policy, via a checkbox in the form allowing you to post a Review.

myBlend reserves the right to modify this Policy at any time without prior notice. Any modification will be published on this page. We invite you to refer to this page regularly.

ARTICLE 1. PURPOSE OF THE RATING & REVIEWS SERVICE
1.1. The Service, which is made available on our Website, allows every user who visits the Site (“User”) to leave his/her opinion, suggestions and/or possible recommendations (“Reviews”) on the myBlend products and to give them a rating, which is represented by a number of stars. The stars appearing on the Website next to the products correspond to the average of the ratings expressed for this product. They are therefore likely to change constantly.
1.2. The Reviews published by the Service Users correspond to individual feedback and express their personal opinions on myBlend products.

ARTICLE 2. CONDITIONS OF USE OF THE RATING & REVIEWS SERVICE
2.1. The User may not post a Review regarding the use of samples. The content of a Review is the responsibility of the User who posts the Review. Therefore, myBlend cannot be held responsible for the contents of the Reviews left by the Users.
2.2. A Review must include a title, a comment (which is not being limited by a number of characters) and a rating expressed as a number of stars, which may vary from one to five stars.
2.3. The User undertakes not to post Reviews which are contrary to public order, good morals or current legislation, which are likely to infringe the third parties rights or which are unintelligible or inappropriate, such as :
– content of a defamatory, insulting, obscene, racist or offensive nature or which mention illegal activities of any kind ;
– content of a denigrating or malicious nature ;
– content of a violent or pornographic nature, or which is likely to infringe the respect for the human being or his dignity, equality between women and men or the protection of children and adolescents ;
– messages encouraging the perpetration of crimes and offences, violence, discrimination or racial hatred ;
– the usurpation of a name, e-mail or company name ;
– the total or partial reproduction of content protected by an intellectual property right and for which the User does not have rights, as well as messages infringing a registered trademark ;
– messages that are illegible and/or incomprehensible to the moderator (empty comments, incomprehensible sequence of letters, etc.).
2.4. Users are prohibited from using the Service for propaganda, prospection, solicitation or proselytising, for professional, commercial or political purposes (such as advertisements, references to others brands’ products, commercial offers or Internet websites, etc.).
2.5. Reviews must not be contrary to this Moderation Policy and must not harm the reputation of myBlend.
Users wishing to express their questions or comments concerning logistical problems encountered during their order or possible intolerances linked to the application of a product are invited to contact myBlend Customer Service directly via the contact form.

ARTICLE 3. CONDITIONS FOR MODERATING REVIEWS
3.1 The a priori control and moderation are carried out immediately by myBlend and are aimed to identify any suspicious content regarding the conditions laid down in articles 2.2 to 2.5 of this Policy.
3.2 myBlend may decide to reject a Review when it violates the conditions set out in this Policy. On the other hand, the Reviews are not subject to any modification (including in the event of grammatical or spelling errors) and are not deleted on the basis that they are negative.
3.3 If a Review is rejected, the User will be notified by email. Reviews cannot be modified after publication but the User may at any time request their deletion or report a doubt about their authenticity by contacting Customer Services via the contact form.
3.4. The Reviews published will be visible on the Website for the duration of the marketing of the relevant product.
3.5. Reviews are presented by product from the most recent to the oldest.

ARTICLE 4. INTELLECTUAL PROPERTY
The User is the sole author and/or owner of all the rights relating to the Review, or has an authorisation and/or a licence on the Review that he/she posts on the Website.
By submitting a Review, the User grants myBlend a free licence, with the right to sub-licence to any person of its choice, non-exclusive and worldwide, to represent by any means, to reproduce by any means and on any medium (press, publishing, printed/digital displays, POS advertising, myBlend websites, social networks, media, etc.), to translate, adapt, modify, publish, distribute, copy, transform, create derivative works, use and exploit in association with the myBlend brand all or part of the Review’s content, in particular for internal/external communication, public relations, retrospective, commercial, promotional and advertising purposes, for the entire duration of the relevant product’s marketing, within the limit of ten (10) years.
The User guarantees that he/she has all the rights and authorisations necessary for the quiet enjoyment by myBlend of the rights granted to him/her.

ARTICLE 5. PERSONAL DATA
The personal data collected within the framework of the Service (name, first name, e-mail address) are processed by CUSTOMER REVIEWS LTD on behalf of myBlend in order to publish the Review and to carry out customer relationship management operations.
The personal data are retained for as long as it is necessary to fulfil the purpose for which it was collected, in accordance with the applicable laws. Failure to reply to an optional field shall have no consequence on the request’s processing.
The User has a right of access, rectification, deletion and portability of his personal data, as well as a right of opposition and limitation of the processing that he/she can exercise by contacting the Customer Service via the contact form.
For more information, the User is prompted to refer to the personal data protection policies of myBlend and CUSTOMER REVIEWS LTD.

What is mySkinDiag?

myBlend derives from a mission to offer the women of today personalised solutions to their expectations. mySkinDiag is a unique tool based on two phases:
– An automatic photograph to measure 11 skin criteria (wrinkles, fine lines around the eyes, lack of firmness, etc.).
– A questionnaire with 11 questions about your lifestyle and usual beauty habits.
This diagnosis takes just a few seconds, and is used to compare your skin with a database of more than a million photos of different people of all ages and backgrounds that have already been analysed by a panel of beauty experts.
Using our very own unique algorithm, mySkinDiag generates a selection of products based on your needs, organised into three carts. You will also find a detailed explanation of each criterion as well as cosmetic and lifestyle advice tailored to your own concerns.

Do you have any explanations about how to use myBlend products?

Yes, we have developed “How to” video content to explain how to use certain products. These videos are available on the relevant product pages: Revitalizing Pre-Serum, Cleansing Balm, Resurfacing Mask, Revitalizing Cream, Peel, and Firmness Roller. You can also scan a product’s QR code on its secondary packaging to take a look at the videos.

Discover all our How to videos here.

Frequently asked questions

What are the benefits of joining the loyalty program?

The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.

What are myBlend’s commitments?

At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.

Where are myBlend products made?

Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.

You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco , excluding DROM-COM), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

How can I get free delivery?

Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.

Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.

How do I track my delivery? Where can I find my tracking number?

Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.

How do I know if my order has been received?

As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.