FAQs

Services

What is mySkinDiag?

myBlend derives from a mission to offer the women of today personalised solutions to their expectations. mySkinDiag is a unique tool based on two phases:
– An automatic photograph to measure 11 skin criteria (wrinkles, fine lines around the eyes, lack of firmness, etc.).
– A questionnaire with 11 questions about your lifestyle and usual beauty habits.
This diagnosis takes just a few seconds, and is used to compare your skin with a database of more than a million photos of different people of all ages and backgrounds that have already been analysed by a panel of beauty experts.
Using our very own unique algorithm, mySkinDiag generates a selection of products based on your needs, organised into three carts. You will also find a detailed explanation of each criterion as well as cosmetic and lifestyle advice tailored to your own concerns.

Do you have any explanations about how to use myBlend products?

Yes, we have developed “How to” video content to explain how to use certain products. These videos are available on the relevant product pages: Revitalizing Pre-Serum, Cleansing Balm, Resurfacing Mask, Revitalizing Cream, Peel, and Firmness Roller. You can also scan a product’s QR code on its secondary packaging to take a look at the videos.

Discover all our How to videos here.

Frequently asked questions

What are the benefits of joining the loyalty program?

The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.

What are myBlend’s commitments?

At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.

Where are myBlend products made?

Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.

You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

How can I get free delivery?

Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.

Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.

How do I track my delivery? Where can I find my tracking number?

Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.

How do I know if my order has been received?

As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.