I would like to contact customer care / receive the contact details for the myBlend headquarters
You can contact our customer care department at the following address: customercare@my-blend.com
FAQs
Professionals
I would like to sell myBlend products
You can contact our customer care department at the following address: customercare@my-blend.com
I would like information about myBlend spas
You can contact our customer care department at the following address: customercare@my-blend.com
I would like to be a myBlend partner
You can contact our customer care department at the following address: customercare@my-blend.com
I would like to contact the myBlend press department
You can contact our customer care department at the following address: customercare@my-blend.com
I would like to apply for a job at myBlend
You can find our job opportunities by clicking here.
Frequently asked questions
What are the benefits of joining the loyalty program?
The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.
What are myBlend’s commitments?
At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.
Where are myBlend products made?
Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.
You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.
What are the benefits of creating an account?
When you create a myBlend account you will be able to:
– Track your orders
– View your past purchases online and at La Maison myBlend in Paris
– Manage and modify your personal data
– Keep in touch with the latest advantages and news
– Benefit from all the advantages of the my+ loyalty program: check your points balance, convert them into gifts or donations, etc.
What should I do if I forget my password?
You can reset your password at any time by going to the customer area login page (insert icon) and clicking on “Forgot your password?” Once you have completed this step, enter the email address used for your account and click “Confirm”. You will then receive a “Forgot your password?” email containing a link (remember to check your spam/junk mail folder if you don’t receive this email). Click on the link to create a new password and log into your account again.
Which countries do you deliver to? Can I order from another country?
We deliver to the following 38 countries:
• In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco , excluding DROM-COM), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
• Outside the EU: Norway, Switzerland.
• In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
• In Asia: Singapore.
• In South America: Mexico.
• In North America: Canada, United States.
• In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.
How can I get free delivery?
Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.
Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.
How do I track my delivery? Where can I find my tracking number?
Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.
How do I know if my order has been received?
As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.