FAQs

Delivery & returns

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

What delivery methods and prices do you offer?

In France: we offer standard and express home delivery.
In Europe: we offer standard and express home delivery.
For countries outside Europe: we offer express home delivery.
The price of the delivery will be directly displayed when your purchase is confirmed.

How can I get free delivery?

Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.

Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.

Will I have to pay customs duties when I receive my order?

Taxes and customs duties are automatically calculated and included in the final price of your order.

How long does it take to process/prepare an order?

Your order will be shipped on the following day at the latest.

How do I track my delivery? Where can I find my tracking number?

Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.

What do I do if I entered the wrong delivery address?

Depending on the progress of your order, it may still be possible for us to change your delivery address. However, if the order has already been processed by the warehouse, we will no longer be able to modify it. Do not hesitate to contact us as soon as possible at the following email address: customercare@my-blend.com.

What do I do if my order is incomplete/damaged when I receive it?

If your order is incomplete or damaged, you can contact our customer care department at the following address: customercare@my-blend.com. We will explain what you should do.

Is it free to return my order?

Yes, it is free to return your order. Your parcel will contain a prepaid return label.

How do I return my order?

If you live in the European Union, the United States, Canada or Mexico, you can leave your package at the carrier’s nearest drop-off point.
If you live in another country, you must make an appointment with UPS to arrange a home collection.
Order returns must be made within 14 days of receipt.

How do I exchange a product?

It is not possible to exchange products. If you order something by mistake, you must return your package with the products intact and place a new order.

How long do refunds/exchanges take?

We will process the refund within 14 days of receiving the returned order. The refund will be made provided that the returned products are in perfect condition. Your refund will be made to the same payment method you used for your purchase. You will receive a refund confirmation email as soon as it is approved.

Can I return a product I purchased online to La Maison myBlend in Paris or other myBlend distributors?

Unfortunately no, any product purchased on our e-shop must be returned to our warehouse, and any product purchased at La Maison myBlend or any other distributor must be returned to the same place it was purchased.

Frequently asked questions

What are the benefits of joining the loyalty program?

The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.

What are myBlend’s commitments?

At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.

Where are myBlend products made?

Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.

You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

How can I get free delivery?

Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.

Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.

How do I track my delivery? Where can I find my tracking number?

Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.

How do I know if my order has been received?

As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.