FAQs

Order & Payment

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

How can I place an order on my-blend.com?

1. There are several ways of searching for a product on my-blend.com. You can search by category (derma, nutri or tech) – concern (wrinkles, dark spots, hydration, etc.) – active ingredient (hyaluronic acid, retinol, etc.) – using the selection tab (star products, news, etc.) or directly using the search engine at the top left of the menu. You can also complete your Skin Diag and get tips on your personalised skincare routine in three separate carts.
2. Add the products of your choice to your cart and select the amount you wish to buy. You can select several free samples or miniature products depending on the total amount you spend.
3. You can then choose to log into your customer account, continue as a guest, or create a customer account.
4. Select your delivery method then enter your address and billing details.
5. Choose your payment method and provide all the required details.
6. Once payment has been made, a confirmation page will appear along with your order number. A confirmation email will also be sent to the address you provide.

Why can’t I add certain products to my cart? 

Delivery restrictions may apply due to the nature of certain products and regulations in certain countries. These restrictions are indicated in the product information section on the “Export restrictions” page.

How do I use a privileged code?

When you have added your products to your cart, you will see a box with “Enter a privileged code” just above the amount of your cart. Enter your privileged code and click ‘+’.

What payment methods can I use?

Several payment options are available on the myBlend website:
– Credit card (Carte Bleue, Visa and Mastercard are accepted)

We are working on being able to offer you PayPal and American Express payment solutions and these will be available very soon.

Is payment on my-blend.com secure?

You can pay securely on the myBlend website using our Adyen payment system, which guarantees that our customers’ bank details are kept secure and confidential. The Adyen system uses tried and tested cryptographic techniques and complies with current banking regulations. So you can order with complete peace of mind.

What do I do if my payment is declined?

An authorisation request is issued to your bank when you pay for your order. If the request is refused, the order will not be placed. You can then try again with the same payment method or use one of the other methods shown on the myBlend site.

How do I know if my order has been received?

As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.

How can I get an invoice?

The invoice for your order will be automatically issued and sent to you by email once your order has been dispatched.

What should I do if I don’t receive a confirmation email?

If your payment was successful and you do not receive a confirmation email after 20 minutes, please contact us at the following email address customercare@my-blend.com.

How do I cancel/modify my order?

Unfortunately, we cannot modify the content of an order once it has been confirmed. However, you can return your product(s) to us after delivery.

Can I change my address and/or delivery method?

Depending on the progress of your order, it may still be possible for us to change your delivery address. However, if the order has already been processed by the warehouse, we will no longer be able to modify it. Do not hesitate to contact us as soon as possible at the following email address: customercare@my-blend.com

Frequently asked questions

What are the benefits of joining the loyalty program?

The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.

What are myBlend’s commitments?

At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.

Where are myBlend products made?

Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.

You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.

Which countries do you deliver to? Can I order from another country?

We deliver to the following 38 countries:
In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
Outside the EU: Norway, Switzerland.
In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai / Abu Dhabi).
In Asia: Singapore.
In South America: Mexico.
In North America: Canada, United States.
In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.

How can I get free delivery?

Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.

Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.

How do I track my delivery? Where can I find my tracking number?

Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.

How do I know if my order has been received?

As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.