You can buy your myBlend gift on the my-blend.com website by going to the page Gift card or at La Maison myBlend located at 23 Rue Debelleyme in the 3rd arrondissement in Paris.
FAQs
Gift card
How long is a myBlend gift card valid?
The myBlend gift card is valid for 12 months from the date of purchase.
How much can I allocate to a myBlend gift card?
You can allocate the amount of your choice on the gift card, the minimum amount being €50 and the maximum €2200.
Can I use the myBlend gift card more than once?
Yes, you can use your gift several times, by referencing your card and PIN code for each purchase.
Can I complete my gift card payment with another payment method?
If the amount of your purchase on my-blend.com website or at La Maison myBlend is higher than that of your gift card, you can then pay the difference by choosing from the different available payment options.
What are the choices available to me when purchasing a gift card on the my-blend.com website?
You have two choices :
– Sending to beneficiary’s e-mail: indicate his / her e-mail address so that he/she receive the gift card directly.
– Sending to your own e-mail: you will receive the gift card by e-mail and you can print it in order to gift it in person to the beneficiary.
In both cases, you can send the gift card immediately, or select a date for it to be sent later. If you select a later date, you can create a kitty and invite your family and friends to contribute to the total amount until your chosen date. You can share a link once the first payment has been made.
Does the purchase of a myBlend gift card allows me to earn “my +” points?
The myBlend gift card is considered a means of payment, so you will not earn “my+” points when purchasing it. However, the person who will receive the gift card will be able to cumulate “my+” points when using it, given that they have previously registered to the “my+” loyalty program.
How can I find out the balance of a myBlend gift card?
You can check the balance of your myBlend gift card by going to my-blend.com, on the Gift card page and clicking on “View my points balance”. You can also find out the balance of your gift card by going to La Maison myBlend and asking one of our beauty experts.
Can I receive my gift card by post?
If you buy your gift card on my-blend.com, you can only receive it by e-mail. However, if you select the option “Send to my email address”, you can print it once the confirmation email has been received and offer it to your loved one in person.
When will I be charged when purchasing a myBlend gift card?
You will be charged upon purchase of your gift card.
What if I lose my gift card? Can I exchange or get a refund ?
The myBlend gift card is neither exchangeable nor refundable, even partially, in the event of loss, theft or expiry.
Frequently asked questions
What are the benefits of joining the loyalty program?
The myB loyalty program offers exclusive benefits to its members, and is designed to be simple, engaging, community-based.
When you place your first order and join the loyalty program, you will receive a welcome gift along with your order and a one-month promotional offer on your birthday to be used on your next order; a quarterly e-mag will be sent to you with exclusive content and you will also receive special and exclusive information about new products before their public launch.
What are myBlend’s commitments?
At myBlend, we make no compromises when it comes to your skin, the planet and our brand, in how we are and how we interact with those around us. You can find out more about our commitments by clicking on the following link.
Where are myBlend products made?
Most myBlend products are made in France at the Clarins group laboratories in Pontoise, with the exception of nutri-cosmetics and the LED mask.
You can find details about each product and information about the origins of our active ingredients and packaging on our Transparency & Traceability map.
What are the benefits of creating an account?
When you create a myBlend account you will be able to:
– Track your orders
– View your past purchases online and at La Maison myBlend in Paris
– Manage and modify your personal data
– Keep in touch with the latest advantages and news
– Benefit from all the advantages of the my+ loyalty program: check your points balance, convert them into gifts or donations, etc.
What should I do if I forget my password?
You can reset your password at any time by going to the customer area login page (insert icon) and clicking on “Forgot your password?” Once you have completed this step, enter the email address used for your account and click “Confirm”. You will then receive a “Forgot your password?” email containing a link (remember to check your spam/junk mail folder if you don’t receive this email). Click on the link to create a new password and log into your account again.
Which countries do you deliver to? Can I order from another country?
We deliver to the following 38 countries:
• In Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco , excluding DROM-COM), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla) and Sweden.
• Outside the EU: Norway, Switzerland.
• In the Middle East: Egypt, Morocco, Qatar, Saudi Arabia and United Arab Emirates (Dubai & Abu Dhabi).
• In Asia: Singapore.
• In South America: Mexico.
• In North America: Canada, United States.
• In Oceania: Australia.
You can therefore have your myBlend products delivered to all of these countries.
How can I get free delivery?
Standard delivery is free with any purchase for the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (except Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (except Canaries, Ceula & Melilla), Sweden, and Switzerland.
Express delivery is free to countries outside Europe with purchases of €350 or more: Australia, Canada, Cyprus, Egypt, Malta, Morocco, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates (Abu Dhabi/Dubai) and United States.
How do I track my delivery? Where can I find my tracking number?
Once your parcel has been shipped and processed by the carrier, you will receive a shipping confirmation email. This email will contain your tracking number, which you can use to track your parcel on the carrier’s website. If you have a myBlend account, you will also find this tracking number in your customer area, under the “My orders” tab.
How do I know if my order has been received?
As well as seeing the confirmation screen once your purchase is finalised, you will receive a confirmation email containing your order number. When you log into your myBlend account, your order will also appear in the “My orders” tab.